To run a successful restaurant, you’ll need to train your staff. Your staff is the medium between yourself and your customers. Not training them is possibly one of the worse things you can do since they’re effectively your proxies. But what are some of the best ways to teach your staff the ropes of your business? Read on to learn about the top ways to train your restaurant employees.
Make a Staff Training Plan
The first thing you’ll need is a blueprint for each staff member. Break this blueprint down into categories. Your busboy, chef, and hostess would have their training plans. This isn’t tedious. On the contrary, everyone must know what their responsibilities are. For instance, your servers have to understand how to use a point-of-sale system (POS) like the back of their hand, while the bussers should know how soon they should work their tables. Everything should operate on a checklist that you can distribute throughout the restaurant.
Have Old Staff Shadow New Staff
Don’t let your older employees’ experience go to waste. They can help! Have your older employees show the younger crowd the ropes. You’ll want to give your best in this responsibility so that your new employees can bring their A game with a solid foundation. Show them around the restaurant. What’s the kitchen layout? There are many different kinds of restaurant kitchen layouts that can impact how they do their job. You need to familiarize them with yours. What tools will they need? Who are your difficult regulars, and how do you deal with them? Don’t give this task to those who still need to learn more about the business. Afterward, have the new staff fill out a short questionnaire so that you can clarify any steps they’re unclear on. Communication mishaps happen! Fill in those blanks, and you’ll have a solid employee in no time.
Do Some Role-Play
While many companies role-play, only a few do it correctly. Role-play aims to drill down customer protocol in various situations so that new workers don’t feel surprised. We suggest focusing on difficult customers and interactions. Your employees’ reactions to those situations are important. This is where everything can unravel between your customer and the staff member. A well-trained employee will strengthen the bond with the customer, even in difficult circumstances. This will then lead to customer loyalty, retention, and satisfaction. As you can see, role-play is one of the best ways to train your restaurant employees.
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